Partner Servicing Supervisor

  • Partner Servicing Supervisor

Publicado: 07/10/2013 18:18

Local: Madrid, Spain

The Supervisor, Global Partner Servicing – Europe is responsible for managing the Global Partner Servicing team.  This includes managing the day-to-day activities of the global partner servicing representatives for the independent sector for international; workload allocation, planning and allocating resources to manage the flow of work, ensuring service levels are achieved; serving as a subject matter expert and ensuring policies, procedures and internal controls are documented and followed.  The Supervisor will be required to interface cross functionally with departments (settlement, treasury, servicing, call center(s) etc.) in the US and become a back-up sub-process owner to the manager as related to the independent partners.  Additional short term responsibility will include settlement/reconciliation management for Spain.


QUALIFICATIONS, EXPERIENCE & SKILLS:  



  • Minimum requirements to competently perform the key responsibilities of this job, work experience, education and other knowledge, skills, and abilities.  Specify whether the qualification is required or preferred.

  • All positions require the ability to model the Corporate Values of Respect, Courage, Passion, Teamwork and Integrity.

  • All positions require core competencies of communication, leadership, ability to drive change, innovative outlook and problem analysis.

  • Job knowledge of MoneyGram processes in varying functional areas that interface with the Global Servicing and Operations team (required)

  • Previous experience leading or supervising a team, including hiring and performance management (required)

  • Previous experience identifying opportunities for innovation and improved work processes and effectively leading change (required)

  • Bilingual skills – Spanish or Portuguese and English fluency – verbal, written and comprehension (required)

  • Comprehensive working knowledge of MoneyGram Wire Transfer services, Power Transact POS system and settlement applications (preferred)

  • Strong analytical skills including the ability to research, analyze, draw conclusions and present results of detailed analysis in a meaningful manner (required)

  • Ability and willingness to take ownership and accountability for the business partnerships entrusted to them – includes the desire to drive the changes necessary to achieve the desired outcome (required)

  • Willingness to do what it takes to achieve the necessary goals and objectives of the group and overall processes (required)

  • Ability to identify, prioritize/organize and complete a large number of tasks and projects as assigned (required)

  • Proven experience in analyzing business problems (required)

  • Excellent analytical skills, proven ability to identify problems and recommend solutions (required)

  • Project Management experience (preferred)

  • Ability to identify/research new methodologies that would add value to departmental processes (preferred)

  • Intermediate (required) or Advanced skills in MS Office applications including Word, Excel and Access (preferred)

  • Knowledge of country regulatory requirements

  • Excellent interpersonal skills and proven ability to work effectively across internal departments and all levels of personnel  (required)

  • Previous Account Management / collection or negotiating experience  (preferred)

  • Demonstrated decision-making skills  (required)

  • AR application experience such as Oracle or other application  (preferred)

  • Excellent oral and written communication skills (required)

  • Ability to communicate professionally at all levels of the organization (required)

  • Ability to train, motivate and coach others (required)

  • Ability to work under tight deadlines (required)

  • Strong organizational and time management skills (required)

  • Ability to create clear and effective documentation for business and process decisions (required)

  • Knowledge of all MGI products and services (preferred)

  • Process Improvement abilities – yellow belt (preferred)

  • Ability to work flexible hours to accommodate the needs of the business

  • Overtime as dictated by initiatives

  • May be required to work non-standard hours including weekends depending on coverage needs and project initiatives

  • Education: BA/BS degree (preferred) or equivalent work experience

  • Years of Experience:

  • 3+ years in accounting, financial services, call center, account management or collections